Store Policy
Customer Care
At Mimora Pets, we want every customer to feel confident, informed and well cared for.
If you have any questions about our products, your order, shipping, returns or anything else, our support team is here to help. We aim to respond as soon as possible during business days.
Please contact us through our website contact form or by email, including your order number whenever your message is related to a purchase.
We believe good customer care is part of a good shopping experience — clear communication, honest information and support before and after your order.
Privacy & Safety
Your privacy is important to us. Mimora Pets collects only the information needed to process your order, deliver your products and provide customer support.
This may include your name, email address, shipping address, billing information and order details. Payment information is processed securely by our payment providers and is not stored directly by Mimora Pets.
We do not sell your personal information to third parties. Your data may only be shared with trusted service providers when necessary to complete your order, such as payment processors, shipping companies and website service providers.
We take reasonable steps to protect your personal information and keep your shopping experience safe.
Wholesale Inquiries
Mimora Pets is currently focused on serving individual pet owners through our online store.
However, we are open to selected partnership and wholesale opportunities with pet shops, retailers, groomers and pet-related businesses.
If you are interested in working with us, please contact us with your business name, location, website or social media profile, and a short description of the products or partnership you are looking for.
Our team will review your request and get back to you if there is a good fit.
Payment Methods
-
Credit / Debit Cards
-
PayPal
-
Apple Pay
-
Google Pay
-
Klarna, if available
-
Other secure payment methods offered at checkout